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Our customer support team is based in the United States and is available Monday through Friday from 9:00 AM to 6:00 PM CST to assist you with order status, returns, sizing, and styling advice.
Email: support@dlsotb.shop
Address: Dlsotb Support Services, 500 Luxury Boulevard, Dallas, TX 75201, USA
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Dedicated to providing an exceptional experience for the modern, elegant woman.
Our silk, lace, and georgette gowns require careful handling. Reach out to care@dlsotb.shop for detailed dry-cleaning and pressing instructions.
For custom bridal or evening gown sizing advice, send your bust, waist, and hip measurements to our sizing desk before shipping.
All items are shipped via insured carrier methods. Signature requirement is available at checkout for additional security.
All measurements are in inches. Our garments feature a refined, modern tailored cut. We recommend sizing down if you prefer a tighter, more fitted look.
| Size | Bust (in) | Waist (in) | Hip (in) |
|---|---|---|---|
| XS | 31–32 | 24–25 | 34–35 |
| S | 33–34 | 26–27 | 36–37 |
| M | 35–36 | 28–29 | 38–39 |
| L | 37–39 | 30–32 | 40–42 |
| XL | 40–42 | 33–35 | 43–45 |
| XXL | 43–45 | 36–38 | 46–48 |
| Size / Waist | Waist (in) | Hip (in) |
|---|---|---|
| 24 | 24 | 34.5 |
| 26 | 26 | 36.5 |
| 28 | 28 | 38.5 |
| 30 | 30 | 40.5 |
| 32 | 32 | 42.5 |
| 34 | 34 | 44.5 |
All Dlsotb orders are shipped fully tracked from our domestic United States fulfillment hubs. We currently only ship within the United States.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $5.99 (Free on orders over $75) |
| Expedited Shipping | 2–3 business days | $12.99 |
| Overnight Shipping | Next business day | $24.99 |
Orders must be placed before 12:00 PM CST Monday through Friday to be processed and dispatched the same day.
We offer returns within 30 days of delivery. Items must be returned in unworn, unwashed, and undamaged condition, in their original packaging, with all clothing tags still attached.
Once your return is received and inspected at our US warehouse, refunds are processed back to your original payment method within 5–7 business days.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.